Refund policy

Returns & refunds

Request a return within 7 days of delivery by contacting support@mewandmoss.com. Include your order number, the item and the reason for your request.

Contact us before sending anything back. We will provide return instructions and confirm any return shipping arrangements.

If an item arrives damaged, defective or incorrect, include clear photos of the item and packaging so we can help.

Approved refunds are issued to the original payment method after the return is received and reviewed. Your payment provider may need additional time to post the refund.

This policy does not limit any rights you have under applicable consumer law.